PRIVACY POLICY
1. INFORMATION WE COLLECT
We collect information to provide better services to all our users. This includes:
Personal Identifiers: Name, shipping address, billing address, email address, and phone number provided during checkout or account creation.
Payment Information: Payment details are processed via secure third-party gateways(Stripe, Paypal). We don not store full credit card numbers on our servers.
Device Information: IP address, browser type, and usage data collected via cookies to improve website performance.
2. HOW WE USE YOUR INFORMATION
We use collected data for the following purposes:
Order fulfilment: To process transactions, ship products, and provide order updates.
Customer Support: To respond to inquiries or troubleshoot issues with your account.
Marketing(Opt-in): To send newsletters or promotional offers about new fragrances or beauty products, provided you have given consent.
Security: To detect and prevent fraudulent transactions.
3. DATA SHARING AND THIRD PARTIES
we do not sell your personal data. We only share information with third parties necessary to run our business such as:
Shipping Partners- To deliver your orders.
Payment Processors- To securely handle your financial data.
Analytics Providers- To understand website traffic and improve user experience.
4. COOKIES AND TRACKING
Our website uses cookies to remember your shopping cart items and to recognise you on return visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal tax, or accounting requirements.
6.YOUR RIGHTS
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request the correction deletion of your data
Withdraw consent for marketing communications at any time.
7. SECURITY
We implement a variety of security measures to maintain the safety of your personal information. All sensitive information is transmitted via Secure Socket Layer(SSL) technology and encrypted into our payment gateway provider’s database.
8. CONTACT US
If you have questions regarding this Privacy Policy, you may contact us at support@elerhvinth.com